Shipping & delivery
📦 Orders in stock ship within 1–3 business days.
🛫 A tracking number will be sent to your email once dispatched.
🚚 Standard delivery takes about 3–7 business days globally, please allow 5–10 business days for remote areas.
Send your order number if you’d like us to check your shipment status.
Return Policy & Warranty
📋 Return & Refund Policy
· 7-day no-reason return or refund is available for unopened items that remain in original condition and packaging (no impact on resale).
· If you’d like to start a return, please share your order number and we’ll guide you through the process.
🛡️ Warranty Coverage
· All our products come with a 1-year manufacturer warranty. For quality issues under normal use, we offer free repair or replacement during this period.
· The warranty does not cover accidental damage, misuse, or unauthorized modifications.
🔧 Repair Service After Warranty
· Once the warranty period ends, we still offer paid repair services to help keep your gear in operation.
If you need support, feel free to share your order number and details of the issue, and we’ll get back to you as soon as possible.
Compatibility & Discord
✅ Our hardware works with most major sim platforms, including Microsoft Flight Simulator 2020/2024, X-Plane 11/12, and Prepar3D.
👥 You can join our Discord community directly from the header menu of our website — look for the "Discord" link to connect with other sim pilots, get setup tips, share custom configurations, and stay updated on the latest releases and support.
If you have questions about a specific aircraft or sim version, feel free to share the details, and we’ll help confirm compatibility.